Frequently Asked Questions
How do I book a service?
You can book a service by contacting us through our website contact form, calling us directly, or sending us a message on social media. For the quickest response, we recommend texting us! We recommend booking at least 7 days in advance to ensure availability, though we do our best to accommodate last-minute bookings when possible. Please leave plenty of time to request services during the holidays, as these are our busiest periods.
How Do You Take Payment?
For walking, drop-in, and house-sitting services, we accept cash, debit cards, and credit cards. Card payments are securely processed through our QuickBooks invoicing system. For grooming services, we accept cash, debit cards, and credit cards, with card payments securely processed through our Square system.
What happens if my dog destroys your personal property?
The owner is held responsible for all items damaged or destroyed by their pup. A fair and reasonable charge will be added to your invoice to help cover the damage. We do our best to keep all tempting items out of reach from pups.
What if you find fleas on my dog during grooming?
If we find evidence of fleas, such as flea dirt, dead fleas, or live fleas, we will contact you and perform a mandatory flea bath. The cost of the flea bath and any additional cleaning required to protect other grooming clients will be added to your total.
Do you have any cancellation policies?
Yes, we do. Please visit the relevant page on our website to review the cancellation policy for that service. All policies are subject to change. By booking our services, you agree to our cancellation policies. These policies are also outlined in our waiver, which must be signed and returned before your service.
Will my pet's picture be posted on social media?
We reserve the right to post pictures of your pets on our social media pages. Rest assured, we will never disclose any personal information. We would also appreciate it if you shared the photos we post, as word of mouth is the most valuable way for our small business to grow.
Do you have any waivers we need to sign?
Yes, we do. We have a waiver for each service we offer. For first-time clients, the waiver will be sent before the service is provided. All waivers must be signed prior to the service beginning; otherwise, we will not be able to proceed with the service.
Do you use cages?
This also applies to grooming—our grooming process is completely cage-free! Each dog is groomed straight through from start to finish, and once they’re done, they are ready to be picked up. Your pet’s comfort and well-being are always our top priority!
Can we show up for grooming with out an appointment?
Grooming is by appointment only. Please schedule an appointment before arriving.